How Soon Should We Reply to Emails? | Ep. 24

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In Episode 24, Chris and Calvin discuss how soon you should be responding to client’s emails. Tune in to learn if how quick you respond to clients really does matter.

3 Key Points

  • Keeping a fast speed of response allows you to stay in your client’s mind before they move on to the next task.
  • Use the 3-2-1 system: acknowledge receipt within 3 hours, outline of a solution with 2 days, actual solution within 1 week.
  • Experiment and go with what feels right for you and gives your clients the attention they deserve.

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