Manage episode 240147389 series 171071
Former FBI hostage negotiator and CEO of The Black Swan Group Ltd., Chris Voss, joins Dave Will on this episode of EO 360°. Chris shares his journey on how he started on negotiating and what made him even consider learning the skill and art of negotiation. His experience led him to founding Black Swan Group, which specializes in solving business communication problems using hostage negotiation solutions, after his FBI career. He teaches some valuable rules in negotiation and also counterintuitive rules in this tactical skill. Listen now!