Justin Maxwell co-founder Smith.ai - Episode 115

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By Breaking Media, Hosted by Ian Connett, and the Evolve the Law Team. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Justin Maxwell co-founder and Chief Design Officer of Smith.ai and Ian discuss how VR receptionists are changing the game for small and & solo legal practitioners. In this episode, Justin and host Ian Connett (@QuantumJurist) talk about the Smith.ai call routing and intake service and how Smith.ai is changing the game for small and & solo legal practitioners.

For the latest topics, trends and tech in the legal industry, subscribe to the Evolve the Law Podcast: A Catalyst for Legal Innovation. Listen as legal experts and leaders share insights about the legal industry. For more information, questions, or suggestions about our podcast feel free to email us at evolve@abovethelaw.com

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Show Notes

  • What is the Smith.ai VR receptionist and how does it help attorneys with all aspects of the client intake process?
  • How can Smith.ai “adapt” to your existing clients?
  • How “traditional” answering services operated using scripts and why most people still want a human to greet them
  • How your firm can double its productivity
  • Increasing professionalism to convert customers
  • Playing the role of the “polite bad guy.” Dealing with needy or disqualified clients the right way.
  • Helping “people who still fax”
  • How Smith.ai provides critical insights into who is calling your firm
  • Justin’s breakdown on making UX vs. business decisions

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