Manage episode 231867777 series 2462354
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Bryan tells some great stories in this episode and gives some real pearls of wisdom on how you can improve the experience your customers receive.
Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, the STRONG Leader Institute, the BW Speaker School and the author of four books: Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher.
His passions are world-class customer service and strong leadership. Bryan has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, leadership effectiveness, employee engagement, and organisational improvement.
As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.
BWEnterprise.net BWLeadershipAcademy.com StrongLeaderInstitute.com
Specialties: Service Excellence: Training, Consulting, Auditing, Business Organisational Design and Culture: Baldrige Coaching
Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/
Note: some of the resources above are affiliate links, meaning I get paid a commission (at no extra cost to you) if you use that link to make a purchase. This all helps fund the show costs.
Full show notes:
43 episodes available. A new episode about every 0 hours averaging 36 mins duration .