EP027: Cyclists, Duck Boots, and Restroom Signage!


Manage episode 201850138 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

How small customer experience improvements can add up to big changes, why signs tell you more than just where the bathroom is, and the do's and don'ts of return policies.

Bite-Sized Delights From the Episode:
  • How you can use small customer experience improvements to make a big impact.
  • Why L.L. Bean changed their famous return policy.
  • What office signage says about worker morale.
  • Using customer segmentation to deal with problem customers.
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