Manage episode 201850138 series 1676096
How small customer experience improvements can add up to big changes, why signs tell you more than just where the bathroom is, and the do's and don'ts of return policies.Bite-Sized Delights From the Episode:
- How you can use small customer experience improvements to make a big impact.
- Why L.L. Bean changed their famous return policy.
- What office signage says about worker morale.
- Using customer segmentation to deal with problem customers.