Manage episode 202940834 series 1676096
How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage.Bite-Sized Delights From the Episode:
- How Peloton’s customer service response turned a bad experience into a memorable one.
- Delta’s unique approach to helping folks fly with kids.
- KFC’s edgy ad in response to a chicken shortage crisis in the UK.
- Why millennials want the mobile experience more aligned with the in-store experience.