EP029: Flying, Frying, and Exercising!

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Manage episode 202940834 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage.

Bite-Sized Delights From the Episode:
  • How Peloton’s customer service response turned a bad experience into a memorable one.
  • Delta’s unique approach to helping folks fly with kids.
  • KFC’s edgy ad in response to a chicken shortage crisis in the UK.
  • Why millennials want the mobile experience more aligned with the in-store experience.
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