Manage episode 203523356 series 1676096
How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience.Bite-Sized Delights From the Episode:
- Why post-purchase engagement is the future for great brands.
- How typos can turn into opportunities.
- What our listeners love and can’t stand about the hotel customer experience.
- What customer experience professionals need to understand their audience better.