EP030: Grammar, User, and Listener!


Manage episode 203523356 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience.

Bite-Sized Delights From the Episode:
  • Why post-purchase engagement is the future for great brands.
  • How typos can turn into opportunities.
  • What our listeners love and can’t stand about the hotel customer experience.
  • What customer experience professionals need to understand their audience better.
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