Manage episode 205843723 series 1676096
How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.Bite-Sized Delight From the Episode:
- Why attention to the little things are what create surprise and delight for your customers.
- A company that gives you the chance to use mementos to make a lasting impression.
- Blockchain and the future of CX.
- Why the customer experience glass is half full for some CX leaders, and half empty for others.