Manage episode 207032414 series 1676096
Why direct messaging is crucial to the customer experience of tomorrow, when a "free" cruise isn't really free, and how a CEO reports to his employees.Bite-Sized Delight From the Episode:
- Why messaging and automation are the future of customer service.
- The problem with offers that aren’t everything they promise to be.
- A tire company with a remarkable management structure.
- The challenge of personalizing every interaction.