Manage episode 207606030 series 1676096
The shift in CX towards a living brand experience, the ins and outs of real estate listings, and why the last day of a customer's experience is as important as their first day.Bite-Sized Delight From the Episode:
- How to create a living brand experience.
- Improving the real estate experience.
- Why your customers’ last day with your business is just as important as their first day.
- The reason that customer expectations continue to rise.
- "Inside The Living Brand Experience" by Tali Krakowsky and Jorge Aguilar
- “3 Ways Your Retail Shoppers Have Changed and How to Keep Up in the Digital Age” from Smarter CX
- Smarter CX by Oracle
- Oracle CX Performance Assessment
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!