EP041: Universal Waiting, Disney Committing, and Myrtle Moaning!


Manage episode 217573569 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.

Bite-Sized Delight From the Episode: • How Universal Studios cracked the code on waiting. • Three principles Disney committed to in order to enhance the customer experience • The Remarkable experience of Moaning Myrtle in the Universal Studios restroom

Are You Looking for Things We Referenced? • Universal StudiosTransformers RideThe Wizarding World of Harry Potter

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes