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Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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EP041: Universal Waiting, Disney Committing, and Myrtle Moaning!

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Manage episode 217573569 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.

Bite-Sized Delight From the Episode: • How Universal Studios cracked the code on waiting. • Three principles Disney committed to in order to enhance the customer experience • The Remarkable experience of Moaning Myrtle in the Universal Studios restroom

Are You Looking for Things We Referenced? • Universal StudiosTransformers RideThe Wizarding World of Harry Potter

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

  continue reading

185 episodes

Artwork
iconShare
 
Manage episode 217573569 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.

Bite-Sized Delight From the Episode: • How Universal Studios cracked the code on waiting. • Three principles Disney committed to in order to enhance the customer experience • The Remarkable experience of Moaning Myrtle in the Universal Studios restroom

Are You Looking for Things We Referenced? • Universal StudiosTransformers RideThe Wizarding World of Harry Potter

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

  continue reading

185 episodes

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