EP042: Signing, Assembling, and Governing!


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By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn about a coffee shop that caters to the deaf community, constructing a media stand without going crazy, and an entire state dedicated to customer experience.

Bite-Sized Delight From the Episode: • How Starbucks’ commitment to customer experience led to the creation of a store designed to serve deaf and hard of hearing patrons • Target’s emotional handholding and confidence building for customers assembling furniture • What government agencies can learn when they commit to customer experience

Are You Looking for Things We Referenced? • "At Starbucks's New D.C. Store, Employees Will Know Sign Language" by Rachel Siegel • Utah’s Statewide Customer Experience Program

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

84 episodes