EP044: Salads, Sports, and Stupidity!


Manage episode 219053332 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn about major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouthed the other!

Bite-Sized Delight From the Episode: • How remarkable customer experiences hinge on having well-trained, happy employees who proudly represent your brand and understand their critical contribution to the customer experience. • Why customer loyalty is earned over time and why it’s crucial to stay connected to your long-term customers. • Why the experiences you give to your vendors and partners are just as important as the experiences you give your customers.

Are You Looking for Things We Referenced? • “Don’t Blame Me. I Just Work Here.” by Shep Hyken

Focus on Customer Service: Scotty's Brewhouse

Why Loyalty Must Go Both Ways With Your Best Customers

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

79 episodes