EP056: Surveys, Situations, and Saviors!


Manage episode 227622616 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year's Eve. Bite-Sized Delight From the Episode: • Why customers want to share their positive brand experiences online. • How the best companies anticipate their customers’ wants and needs when designing the packaging for their products. • How DiGiorno’s pizza “saved the night” when Papa John’s and Domino’s failed to deliver. Are You Looking for Things We Referenced? • 2018 CX IndexWinning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media - by Dan Gingiss

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

81 episodes