EP060: Glasses, Voices, and Choices!

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By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience. Bite-Sized Delight From the Episode: • How taking care of the kids can make a retail experience delightful for the parents. • How listening to the silence can help you understand what your customers are thinking. • How anticipating what your customers need (that you already have) can really make their day. Are You Looking for Things We Referenced? • Warby ParkerEmpowerCX Event - April 9-10, 2019 • American Express

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes