EP069: Emojis, Surveys, and Sodas!


Manage episode 234124092 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers.

Bite-Sized Delight From the Episode: • How to analyze emojis to determine customer sentiment. • What types of questions you DON’T want to ask your customers. • How Amazon’s Go Store in changing the convenience store experience. Are You Looking for Things We Referenced? • Amazon Go Store

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes