EP070: LEGO, Leverage, and Lobbies!

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By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay.

Bite-Sized Delight From the Episode: • Every step of the journey (even before and after they interact with you) is relevant to the customer’s experience. • How delegation can help you deliver remarkable experiences in each interaction. • How art and aesthetics can establish first impressions for your customers. Are You Looking for Things We Referenced? • Five Things I Learnt as a Designer at LEGO by Johnny Makes

BELAY Solutions

Caesars Palace Las Vegas

1 Hotel South Beach

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

81 episodes