EP073: Engaging, Squinting, and Interacting!


Manage episode 243387012 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn about the future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are the key to customer experience success.

Bite-Sized Delight From the Episode: • Learn What Your Customers Really Want - SAP Customer Experience has a new website - The Future of Customer Engagement and Commerce - that offers dozens of articles on important CX topics • Encouraging Your Customers to Read the Fine Print - a woman won $10,000 for reading the fine print in her insurance policy. While you may not want to offer a $10,000 prize, learn how you can engage your customers in the “fine print” aspects of your business • How to Build Stronger Customer Relationships in The Relationship Economy - John DiJulius offers a complete playbook for increasing human-to-human interactions with your customers Start the Conversation: What actions are we taking to address our negative online reviews?

Are You Looking for Things We Referenced? The Future of Customer Engagement and Commerce

“Georgia Woman Wins $10,000 for Reading the Fine Print on Her Insurance Policy” - by Joelle Goldstein, featured in People Magazine

The Relationship Economy - by John DiJulius

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes