Manage episode 205021913 series 32735
Ben and James discuss how Apple and Amazon’s focus on the customer experience protects them from low-end disruption.
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- GRAPH: The Disruptive Innovation Model — Harvard Business Review
- Louis C K: Everything Is Amazing and Nobody is Happy — YouTube
- Ben Thompson: Why Microsoft’s Reorganization Is a Bad Idea — Stratechery
- Ben Bajarin: Top Takeaways From Studying iPhone X Owners — Tech.Pinions
158 episodes available. A new episode about every 11 days averaging 60 mins duration .