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Tech and Touch: Lessons from the Pandemic

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Manage episode 350393586 series 3317646
Content provided by Voxtopica. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voxtopica or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The pandemic greatly accelerated digital adoption. Now, tech is cheaper and more accessible. But innovative fintech products can risk leaving customers behind, especially those who aren’t experienced with or comfortable using technology. Prateek Shrivastava of Accion speaks with four fintech and industry leaders at the Fintech for Inclusion Global Summit to explore how to build fintech platforms that are innovative and accessible to customers everywhere.

Together, these panelists share how they balance tech and touch within their products. They discuss how to help clients move from simple to complex products without getting left behind, help communities build trust in new technologies, and build strategies to help customers feel comfortable with new fintech products.

Speakers:

Prateek Shrivastava, Vice President Global Operations at Accion

Fernando Sucre, Founder & CEO of R5

Neeraj Bansal, Co-Founder & CEO of Credright

Sofiat Abdulrazaaq, Co-Founder & CEO of Goodfynd.

Xavier Faz, Lead of Digital Finance Frontiers at CGAP

To learn more about Accion Venture Lab, visit our website and follow us on Twitter and LinkedIn.

  continue reading

35 episodes

Artwork
iconShare
 
Manage episode 350393586 series 3317646
Content provided by Voxtopica. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Voxtopica or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The pandemic greatly accelerated digital adoption. Now, tech is cheaper and more accessible. But innovative fintech products can risk leaving customers behind, especially those who aren’t experienced with or comfortable using technology. Prateek Shrivastava of Accion speaks with four fintech and industry leaders at the Fintech for Inclusion Global Summit to explore how to build fintech platforms that are innovative and accessible to customers everywhere.

Together, these panelists share how they balance tech and touch within their products. They discuss how to help clients move from simple to complex products without getting left behind, help communities build trust in new technologies, and build strategies to help customers feel comfortable with new fintech products.

Speakers:

Prateek Shrivastava, Vice President Global Operations at Accion

Fernando Sucre, Founder & CEO of R5

Neeraj Bansal, Co-Founder & CEO of Credright

Sofiat Abdulrazaaq, Co-Founder & CEO of Goodfynd.

Xavier Faz, Lead of Digital Finance Frontiers at CGAP

To learn more about Accion Venture Lab, visit our website and follow us on Twitter and LinkedIn.

  continue reading

35 episodes

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