67 – Lee Cockerell: Army Veteran, Former Executive VP of Walt Disney World Resorts, Author and Mentor

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Today's guests on Fire and Adjust is Lee Cockerell, an Army Veteran and former Executive Vice President of Walt Disney World Resorts. Lee is also a bestselling Author of The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, Creating Magic: 10 Common Sense Leadership Strategies from a life at Disney and his newest book Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving.

Lee led a team of 40,000 Cast Members (Disney Employees) and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, a shopping and entertainment village, the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.

We talk a lot about Leadership, Customer Service and Management skills needed to succeed in today world. For example we need to hire slower and Great Service follows the laws of gravity ! This episode is jam packed with great tips and advice from Lee and some great offers from Thrive15 as well !

Resources from Today's Show

Lee Cockerell's Website : LeeCockerell.com
Time Management Magic: Time Management Magic
The Customer Rules: The Customer Rules
Creating Magic: Creating Magic
Thrive15: Thrive15.com
Twitter: @leeCockerell
LinkedIn: Lee Cockerell

Click Here to thank Lee on Twitter

Some more you will hear in the show:

You have not Lived until you have been Fired
Customer Service is not a Department it is an Attitude
Did you end up working for the Wrong Boss ?
Recognition, Appreciation and Encouragement fuels Great Performance
Hire for Attitude, you can always teach them the skills
Knowledge without implementation is useless !

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The post 67 – Lee Cockerell: Army Veteran, Former Executive VP of Walt Disney World Resorts, Author and Mentor appeared first on Fire And Adjust with Ron Fugle.

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