It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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By McKinsey Global Institute. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Forward Thinking examines groundbreaking ways in which the world is evolving and how people and organizations can respond to changing demands and technologies. In each episode theorists, innovators, and business leaders discuss global trends—technology, artificial intelligence, globalization, urbanization, climate change, and more—with hosts Michael Chui and Janet Bush of the McKinsey Global Institute.