))
Frank Reactions
Mark all (un)played …
Archived series ("Inactive feed" status)
When?
This feed was archived on April 20, 2016 13:04 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage series 94144
Content provided by Tema Frank. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tema Frank or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s new book, PeopleShock: Why Humans Matter More Than Ever in The Social Era & What That Means For Business will be released in 2015. Check out the blog at http://frankreactions.com and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences.
…
continue reading
One episode
Share
