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The Challenge of Culture Change in Improving Customer Experience
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Manage episode 199082241 series 94254
Culture Change is Hard, But Essential to Build a Better Company You may think that managing culture change in an organization with 4,000 employees would be tough. But it’s easy compared to one of the places where today’s guest, Curtis Kopf, VP Customer Experience at Premera Blue Cross, had worked before. At Microsoft he was dealing…
The post The Challenge of Culture Change in Improving Customer Experience appeared first on Frank Reactions.
112 episodes
The Challenge of Culture Change in Improving Customer Experience
Frank Reactions - Customer Experience & Customer Service in the Digital Era
Archived series ("Inactive feed" status)
When? This feed was archived on April 15, 2019 02:08 (). Last successful fetch was on March 01, 2019 12:23 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 199082241 series 94254
Culture Change is Hard, But Essential to Build a Better Company You may think that managing culture change in an organization with 4,000 employees would be tough. But it’s easy compared to one of the places where today’s guest, Curtis Kopf, VP Customer Experience at Premera Blue Cross, had worked before. At Microsoft he was dealing…
The post The Challenge of Culture Change in Improving Customer Experience appeared first on Frank Reactions.
112 episodes
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