010 - The 4 profitability levers a service desk manager can control

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Manage episode 196756139 series 1600014
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio. Karl Palachuk & Richard Tubb comment on the ConnectWise acquisition of HTG, and DattoCon 18, which rolls in Autotask Community Live.

49 episodes available. A new episode about every 14 days averaging 27 mins duration .