010 - The 4 profitability levers a service desk manager can control


Manage episode 196756139 series 1600014
By Jennifer Tribe and Auvik Networks. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Rex Frank of Sea-Level Operations explains the 4 main ways a service desk manager can affect an MSP’s margins—including an often overlooked and misunderstood metric called effective ratio. Karl Palachuk & Richard Tubb comment on the ConnectWise acquisition of HTG, and DattoCon 18, which rolls in Autotask Community Live.

50 episodes