102 - How to Respond to Bad Hotel Reviews

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By Fuel Hotel Marketing and Fuel Travel. The hotel industry's best podcast for practical marketing advice. The Fueligans are as entertaining as they are informative. A must listen for any hotelier!. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In this episode, we take a look at the good, the bad, and the ugly in terms of how hotels are responding to their online reviews. We discuss best practices and give advice on how to avoid the pitfalls by leaving emotion out of it and by considering that you’re not just responding to the single individual, but to every potential future guest. SHOW NOTES: https://www.fueltravel.com/blog/fuel-hotel-marketing-podcast-episode-102-how-to-respond-to-bad-hotel-reviews/

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