Utilities Customer Engagement: Looking Better in the Cloud!

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The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and energy sustainability, reliability and pricing to utility-customer interactions, as well as greater addressable consumer spend. Will the adoption of cloud computing by Utilities help improve customer satisfaction? The experts speak. Vanessa Edmonds, TMG Consulting: “Every once in awhile, a new technology, an old problem, and a big idea turn into an innovation” (Dean Kamen). Dean Afzal, SAP Hybris: “Change is hard at first, messy in the middle and gorgeous at the end” (Robin Sharma). James McClelland, SAP: “Hey, you, get off of my cloud” (The Rolling Stones). Join us for Utilities Customer Engagement: Looking Better in the Cloud.

10 episodes available. A new episode about every 22 days averaging 56 mins duration .