GA 269 | Establishing a Standard Behavior with Skip Steward

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By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

This week’s guest is Skip Steward. Ron and Skip had a long conversation all about healthcare and the transformative powers of TWI, Toyota Kata, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn:

  • The two quotes that inspire Skip (3:31)
  • Why it’s so hard to listen (4:37)
  • Skip’s background and what he’s up to these days (6:38)
  • Their evolution (8:34)
  • About the Job Instruction component of TWI (11:41)
  • The emotional nature of the journey (16:33)
  • Where they store their Job Instruction Breakdowns (24:39)
  • How they share (26:37)
  • Their journey with Toyota Kata (27:50)
  • How they use Strategic A3s (30:06)
  • Setting the target condition (33:19)
  • Writing obstacles (36:04)
  • Making Job Methods appropriate for healthcare (43:29)
  • How the “Eliminate” component works (46:41)
  • Skip’s advice (51:49)
  • About Skip’s new book (1:01:01)

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