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Season 2 Kickoff: Why Are Consumers Still Skeptical of AI?

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Manage episode 403436209 series 3512080
Content provided by LivePerson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by LivePerson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.
Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what’s going great or what’s failing in AI, CX, or the business world right now.
Join us as Ruth and Joe discuss:
  • The hard truths in the recently released State of Customer Conversations report – and what brands need to know to live up to consumer expectations
  • Why customers are skeptical – and which customer demographics feel most positive and negative toward AI and automation
  • Strategies for closing “the AI Gap” between businesses and their customers
  continue reading

18 episodes

Artwork
iconShare
 
Manage episode 403436209 series 3512080
Content provided by LivePerson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by LivePerson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.
Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what’s going great or what’s failing in AI, CX, or the business world right now.
Join us as Ruth and Joe discuss:
  • The hard truths in the recently released State of Customer Conversations report – and what brands need to know to live up to consumer expectations
  • Why customers are skeptical – and which customer demographics feel most positive and negative toward AI and automation
  • Strategies for closing “the AI Gap” between businesses and their customers
  continue reading

18 episodes

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