017: Bernie McGuinness | A Culture Philosophy in 5 S’s

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Truth You Can Act On:
  1. Shine: First impressions make incredible impacts. Continued impressions create expectations. What does your physical work environment say about your culture? Set a high priority on fostering a clean and inspiring environment to demonstrate the value of your employees.
  2. Smile: Turnover is high in many industries, including healthcare. Don’t overlook or undervalue the basic need of all employees: to feel welcomed and appreciated. A warm greeting manifests a winning culture of people-first.
  3. Start Strong: Start each and every day out strongly. Promote the importance of employees arriving and starting their tasks on time. Start every meeting exactly when scheduled. These daily acknowledgments of respect fuel a culture of success.
  4. Swagger: A confident employee shouldn’t be a random anomaly. Confidence stems from a deep understanding of not only internal products but also dynamics within your industry. Strive for swagger by providing your employees with tools to be informed and engaged.
  5. Show Off: It’s easier for management to take pride in what they do, as they tend to see the bigger picture of how all of the moving parts come together. Foster this sense of pride and ownership within your workforce by promoting employees at all levels to share their success stories.
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