[Throwback] 002: Tom Zupancic | Culture is a Team Sport

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By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

Truth You Can Act On:

  1. Know people’s motivation: We can’t treat all of our people the same. Everyone’s motivated in different ways and we have to know what’s there why. We have to spend time listening and understanding how your employees are motivated.
  2. Employees first: Customer service should be a top priority but it can’t take precedence over your employees. When you help your employees win they’ll walk through fire for you and your customers.
  3. Build on their strengths: Always look for the good in people and acknowledge what they’re doing well. You can build loyalty by leading with positivity. When we have a strong relationship with people they stop expecting you to be perfect and start focusing on how they can help bring the company’s vision to life.

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Book Recommendation:

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73 episodes available. A new episode about every 7 days averaging 22 mins duration .