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Customer Empathy with Alex Allwood

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Manage episode 291136262 series 2113983
Content provided by Scott Hanselman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Scott Hanselman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.

  continue reading

941 episodes

Artwork
iconShare
 
Manage episode 291136262 series 2113983
Content provided by Scott Hanselman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Scott Hanselman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience management problems of low organizational commitment, poor alignment of cross-functional teams, and competing agendas and priorities.

  continue reading

941 episodes

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