#19: Bespoke: Kamila Sitwell's Antidote to the Experience Economy

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Manage episode 227138232 series 2440155
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Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for any hospitality businesses looking to thrive in an experience economy.

26 episodes available. A new episode about every 18 days averaging 39 mins duration .