How She Boosted Her Bottom Line By Creating Raving Fans!


Manage episode 244239589 series 2462085
By Tasha Booth. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

One of the things that people forget is that the client experience doesn’t just start once they officially become a client, it starts from the very first time they get introduced to you. At The Launch Guild, we have done a huge amount of work on this year. My guest today, Erika Tebbens, is a Business Growth Strategist for female and gender-expansive entrepreneurs. She is here to talk about elevating the client experience and what that looks like.

We talk about:

  • What a client experience includes
  • How language choice plays a part in attracting the right people and repelling the wrong ones
  • How selling starts from the point of messaging that person
  • The pieces of a good-feeling relationship with clients from the very beginning
  • How you can build and nurture that good-feeling relationship with them
  • Why a follow-up system is important
  • How referrals affect the client experience
  • One thing you can do this week to cultivate better client relationships in order to get raving fans
  • The free download she created to help you achieve a strong sales method and a framework for your discovery calls

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75 episodes