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Princess Auto: From Digital Transformation to Cultural Transformation

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When? This feed was archived on February 26, 2024 21:33 (1M ago). Last successful fetch was on November 30, 2022 17:19 (1+ y ago)

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Content provided by IdeaScale. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IdeaScale or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Princess Auto is a Canadian company, it’s privately owned and they sell tools and equipment to farmers, mechanics, inventors and tons of other tradespeople. They have 48 stores all across Canada and that means that their store employees, their call center employees, everyone and corporate are spread over 4,000 miles of Canadian territory. They don’t call their customers, users or clients, they refer to them as “guests” and they are working to discover their unserved needs every day and that’s why we’re talking to their innovation team - to find out how they stay ahead and how they put their customer experience at the center of their work. This month, we’re pleased to introduce you to Dave Matthes, Imagination Leader at Princess Auto.

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36 episodes

Artwork
iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on February 26, 2024 21:33 (1M ago). Last successful fetch was on November 30, 2022 17:19 (1+ y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 317938447 series 2810353
Content provided by IdeaScale. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by IdeaScale or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Princess Auto is a Canadian company, it’s privately owned and they sell tools and equipment to farmers, mechanics, inventors and tons of other tradespeople. They have 48 stores all across Canada and that means that their store employees, their call center employees, everyone and corporate are spread over 4,000 miles of Canadian territory. They don’t call their customers, users or clients, they refer to them as “guests” and they are working to discover their unserved needs every day and that’s why we’re talking to their innovation team - to find out how they stay ahead and how they put their customer experience at the center of their work. This month, we’re pleased to introduce you to Dave Matthes, Imagination Leader at Princess Auto.

  continue reading

36 episodes

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