How to Build a World Class Call Center | Richard Blank | Show 95


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On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.

00:00 How to Build a World-Class Call Center
01:02 What are the unique qualities of Costa Rica?
03:01 How well does the English accent of Costa Ricans sound?
05:06 Why did Dave's family choose to relocate to Miami?
07:19 Richard's journey to Costa Rica
13:25 What are the benefits of people speaking English and Spanish in the business world?
18:47 What services does Richard's Costa Rica Call Center offer?
24:33 What are the business procedures Richard uses in Costa Rica for clients in America?
35:10 Is there any reluctance among call center representatives to make phone calls?
39:21 What are the pros and cons of call center employees working remotely when COVID 19 arrives?
43:22 What qualifications must new call center employees meet in order to work for Richard?

Richard Blank
Costa Rica’s Call Center
(888) 271-6750

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train employees for one of the larger call centers in Central America.

By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed over 10,000 of the finest telemarketers in the country for the past twenty one years.

In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Per Gamification, Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

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