Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving


Manage episode 225248995 series 1321127
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern in the product and team issues he was dealing with. The pattern was this: You realize something’s broken, you try to fix it, you over-correct, and finally you find balance. Paul shares how he tried to break this pattern at the 2017 Inside Intercom World Tour.

180 episodes available. A new episode about every 6 days averaging 27 mins duration .