Manage episode 220743885 series 1321127
When products change rapidly to keep up with an evolving market, how can customer support teams keep up? At the Inside Intercom World Tour last year, Intercom's Customer Support Manager Sabrina Gordon shared best practices for keeping customers happy -- even when you have to say no to their feature requests.
161 episodes available. A new episode about every 7 days averaging 28 mins duration .