Why The Customer Experience Is All-Important To A Business


Manage episode 178657906 series 1303162
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Efficiency isn’t enough. A business’s bottom line will suffer if the customer experience isn’t both impressive and consistent. In this episode, Dan Sullivan and Shannon Waller explain the importance of not letting “backstage” activities peek through to customer experience.

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