The Dawning of the Age of the Empowered Consumer

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Manage episode 245824259 series 2082069
By Becky Schroeder & Laird Rixford, Becky Schroeder, and Laird Rixford. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.

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86 episodes