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Oded Karev - General Manager of Robotics Process Automation at NICE Ltd.
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Manage episode 293839524 series 2433401
Content provided by Intelligent Automation Radio and Guy Nadivi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intelligent Automation Radio and Guy Nadivi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Who among us hasn't called a contact center at some point for customer service, tech support, or some other matter? Usually those interactions are mundane, unremarkable, and ultimately forgettable. You get what you need and go on with your day, blissfully unaware of what transpired behind the scenes to provide you that friction-free encounter. It turns out however that automation & AI often play a key role in delivering those satisfying outcomes, and NICE Ltd. (formerly Neptune Intelligence Computer Engineering) is a key player enabling those experiences.
Oded Karev runs NICE's RPA division, and has a lot to say about how the attended & unattended real-time automation they’ve innovated has digitally transformed their contact center customers. He joins us to share his insights about some interesting use cases, whether or not all the various forms of automation will eventually merge into one singular platform, and briefly talks about NICE’s next major innovation - robots building robots.
78 episodes
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Archived series ("Inactive feed" status)
When?
This feed was archived on August 08, 2023 13:27 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 293839524 series 2433401
Content provided by Intelligent Automation Radio and Guy Nadivi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Intelligent Automation Radio and Guy Nadivi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Who among us hasn't called a contact center at some point for customer service, tech support, or some other matter? Usually those interactions are mundane, unremarkable, and ultimately forgettable. You get what you need and go on with your day, blissfully unaware of what transpired behind the scenes to provide you that friction-free encounter. It turns out however that automation & AI often play a key role in delivering those satisfying outcomes, and NICE Ltd. (formerly Neptune Intelligence Computer Engineering) is a key player enabling those experiences.
Oded Karev runs NICE's RPA division, and has a lot to say about how the attended & unattended real-time automation they’ve innovated has digitally transformed their contact center customers. He joins us to share his insights about some interesting use cases, whether or not all the various forms of automation will eventually merge into one singular platform, and briefly talks about NICE’s next major innovation - robots building robots.
78 episodes
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