10 Secrets to Outstanding Customer Service, Featuring Jeff Toister

Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management

Today’s Special features Elisabeth’s interview with author and customer service thought leader Jeff Toister who gives a behind-the-scenes look at overcoming the obstacles to providing excellent customer service. Jeff is a great storyteller so stay tuned for that!

We’ll start you off with our appetizer, Clockify – an integrated time tracker app with super powers. For today’s Q&A we’ll answer a Go-Getter Forum question from a leader who’s worried that online training is not enough to sustain a culture of continuous improvement, and for the Printed Page, Tracy and Elisabeth review Jeff Toister’s latest book, Getting Service Right, which is packed with practical advice to overcoming the obstacles to providing excellent customer service. Grab your mug and join us for helpful hints and a bounty of opinions!

Also Listen On:

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Timeline

• 2:11 Appetizer of the Day
  • Clockify
• 4:19 Q&A
  • “Online training alone is not enough to sustain our continuous improvement effort but if we don’t have a travel budget for onsite training, what are our alternatives?”
• 8:35 The Printed Page
  • Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service by Jeff Toister
• 15:37 Coupon Code
  • Special coupon code for all of our awesome listeners: 20% discount on all of our online training!
• 16:42 Today’s Special
  • Interview with Jeff Toister, author of Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
• 48:35 This Just In
  • Webinar: How to Set Up and Run Hypothesis Tests (ENCORE!)

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Thanks for Listening!

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The post Podcast: Just-In-Time Cafe, Episode 54 – 10 Secrets to Outstanding Customer Service, Featuring Jeff Toister appeared first on GoLeanSixSigma.com.