Becoming the Best: Excellent Customer Service Always Wins

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Manage episode 232585013 series 1776
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
If you build a customer-centric business, the money will come. That’s the message in a new book by Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton.

1396 episodes available. A new episode about every 23 hours averaging 24 mins duration .