26: Leaders with heart know that they must lead the whole person

Leadership With Heart

In this podcast episode, Heather R. Younger speaks with Denise Testori, President of Prestige Cleaners about her unique management style and a time when she was not the best leader she could be.

Denise considers herself as a servant leader as a part of a family-owned organization. She acknowledges that the size of the company she leads allow her to learn more about and spend more time with the people who show up to work everyday. Some key takeaways from this podcast are:

1. How to humanize the workplace and build relationships with your team
2. Get outside feedback and help to grow yourself, your team and the organization
3. Invest in your team to grow them and keep them with the organization longer. Do what is required to make sure they don’t leave.
4. Maintain flexibility, stability and empathy with your employees and customers.

Golden nugget: Showing your team members that you want to know them as people and not just as a number on a payroll list, helps them to feel important and valued. Then, they turnaround and do it for your customers! Don’t miss out on this warm discussion.