Manage episode 227445182 series 1512273
In this week's Premier Skills English Podcast, Rich is calling the ticket office at Liverpool football club to buy some match tickets. The language focus is on polite requests and some of the words and phrases you need when making a formal phone call to a business. Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess, too. Enjoy!