The reality of AI: I’m your digital assistant, how may I help?


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By London Business School Review. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of Artificial Intelligence. How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities? In this episode, Julian hosts Laetitia Cailleteau, Global Lead for Conversational AI at Accenture, and Tolga Tezcan, Professor of Management Science and Operations at London Business School, for a conversation on the customer services applications of AI and how consumers are responding to increased automation in their interactions with brands.

121 episodes