It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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How To Build Your Brand With A Remarkable Customer Experience
Manage episode 206755314 series 2318294
Content provided by eWN Podcast Network and EWN Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by eWN Podcast Network and EWN Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Often times we think of Customer Service and Customer Experience being one and the same. In reality, customer service is actually part of the customer experience. Most often we think of customer service as solving a problem or complaint which is a reactive experience. On the other hand, the customer’s experience with you is a proactive approach. To discuss this in more detail with me today is marketing expert Lauren Pibworth. Lauren is a Branding and Marketing Strategist, and the Founder of Pibworth Professional Solutions. For over 10 years, she and her team have worked exclusively with professional speakers to provide the branding and marketing support that they need to get on more stages. Listen in to Episode 21 and our conversation on how you can create your own remarkable brand by focusing on service to provide the experience that attracts and retains your customers.
https://www.pibworthps.com/
http://samrafoss.com/
…
continue reading
https://www.pibworthps.com/
http://samrafoss.com/
44 episodes
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Manage episode 206755314 series 2318294
Content provided by eWN Podcast Network and EWN Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by eWN Podcast Network and EWN Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Often times we think of Customer Service and Customer Experience being one and the same. In reality, customer service is actually part of the customer experience. Most often we think of customer service as solving a problem or complaint which is a reactive experience. On the other hand, the customer’s experience with you is a proactive approach. To discuss this in more detail with me today is marketing expert Lauren Pibworth. Lauren is a Branding and Marketing Strategist, and the Founder of Pibworth Professional Solutions. For over 10 years, she and her team have worked exclusively with professional speakers to provide the branding and marketing support that they need to get on more stages. Listen in to Episode 21 and our conversation on how you can create your own remarkable brand by focusing on service to provide the experience that attracts and retains your customers.
https://www.pibworthps.com/
http://samrafoss.com/
…
continue reading
https://www.pibworthps.com/
http://samrafoss.com/
44 episodes
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Similar to Love Brand You
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
…
continue reading
How can business help solve society’s biggest problems? Take on Tomorrow brings together leading experts from around the globe to figure out what business could and should be doing to tackle the greatest challenges facing the world; from privacy to climate change to crypto. Join hosts Ayesha Hazarika, columnist and senior political advisor in London and Lizzie O’Leary, business journalist in New York, and hear some of the brightest minds and boldest thinkers on how they’re taking on these pr ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Montgomery & Co. is a weekly podcast where WNBA champion and part-owner of the Atlanta Dream Renee Montgomery is joined by her mother Bertela Montgomery, her sister Nicole Young and her wife Sirena Grace as they chart a unique path through the business world as four black and brown women keeping their family first at all times. Both insightful and compelling, this one-of-a-kind talk show combines interviews with some of the world’s top innovators & entrepreneurs with sports and culture conve ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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continue reading
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…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
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