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Real - Time Feedback Driving Business Success
Manage episode 453387524 series 1270428
Content provided by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode emphasises the importance of real-time customer feedback and social media listening for business success. The discussion highlights how promptly addressing customer needs, using various feedback mechanisms (in-app surveys, live chat, reviews), and actively engaging on social media platforms can increase customer satisfaction, loyalty, and revenue. Denyse provides numerous examples of companies effectively using these strategies and showcases data-driven techniques for analysing feedback to drive impactful improvements. The discussion concludes by encouraging listeners to adopt a customer-centric approach built on continuous improvement and iteration based on real-time insights. And invites those interested to book a time to delve deeper into the topic with Denyse; you'll walk away with at least three new ideas to try.
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109 episodes
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Manage episode 453387524 series 1270428
Content provided by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode emphasises the importance of real-time customer feedback and social media listening for business success. The discussion highlights how promptly addressing customer needs, using various feedback mechanisms (in-app surveys, live chat, reviews), and actively engaging on social media platforms can increase customer satisfaction, loyalty, and revenue. Denyse provides numerous examples of companies effectively using these strategies and showcases data-driven techniques for analysing feedback to drive impactful improvements. The discussion concludes by encouraging listeners to adopt a customer-centric approach built on continuous improvement and iteration based on real-time insights. And invites those interested to book a time to delve deeper into the topic with Denyse; you'll walk away with at least three new ideas to try.
…
continue reading
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