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Technology - Driven Customer Journey Excellence
Manage episode 453203272 series 1270428
Content provided by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode explores how technology is transforming customer service. It examines several key areas, including the rise of omnichannel experiences, self-service options, and the use of AI-powered tools like chatbots and virtual assistants. The importance of data analytics and personalization in creating seamless and unforgettable customer journeys is also highlighted in the discussions. Denyse shares several successful company examples to illustrate these concepts, demonstrating how businesses can leverage technology to improve customer satisfaction and drive growth. In conclusion, Denyse summarises the episode by advising that data security and privacy are addressed as crucial considerations in handling customer information.
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109 episodes
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Manage episode 453203272 series 1270428
Content provided by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Marketing Deep Dives by Denyse and Denyse Drummond-Dunn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This episode explores how technology is transforming customer service. It examines several key areas, including the rise of omnichannel experiences, self-service options, and the use of AI-powered tools like chatbots and virtual assistants. The importance of data analytics and personalization in creating seamless and unforgettable customer journeys is also highlighted in the discussions. Denyse shares several successful company examples to illustrate these concepts, demonstrating how businesses can leverage technology to improve customer satisfaction and drive growth. In conclusion, Denyse summarises the episode by advising that data security and privacy are addressed as crucial considerations in handling customer information.
…
continue reading
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Similar to Marketing Deep Dives by Denyse
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Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Steven Bartlett is a British entrepreneur, investor, and author. He’s the founder of Flight Story – a media company – and Flight Fund, an investment fund backing the next generation of category-defining businesses. He created The Diary Of A CEO to share the unfiltered pages of the personal diaries of the world’s most fascinating CEOs, experts, therapists, and leaders – with the hope that their lessons will help both you and him live better lives. DOAC is a double acronym: Diary Of A CEO, but ...
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