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Content provided by Jean Galea & Joe Galea, Jean Galea, and Joe Galea. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jean Galea & Joe Galea, Jean Galea, and Joe Galea or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 31 – Changing the Way We Think About Onboarding
Manage episode 251136008 series 124195
Content provided by Jean Galea & Joe Galea, Jean Galea, and Joe Galea. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jean Galea & Joe Galea, Jean Galea, and Joe Galea or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to Episode 31 of Mastermind.fm! This week our resident masterminds Jean Galea and James Laws will tackle onboarding. We usually think about onboarding as bringing a new team member into the fold or something similar. Jean and James expand on the term and take a dive into onboarding as the gateway to getting folks engaged for the first time with your product, service, content, or whatever it is you’re up to. It’s a really interesting take, so don’t miss out! As always, shownotes are below but don’t miss the full conversation!
Updates
- James talks WordCamp Nashville
- Jean talks LoopConf in Fort Lauderdale & WordCamp Orlando
Onboarding
James was inspired by observations at WordCamp Nashville. Seeing users meet a product for the first time, use it, feel it, experience it for themselves, he realized they’re much more motivated to give something new a try. That’s the essence of onboarding- not just getting a new team member oriented or as pertains to a product, but a broader sense of the term that involves phases of a user’s experience.
How do you make sure people get to know about your product and get that initial experience? James and Jean cover:
What is onboarding?
- Just what is onboarding? How do we think about it?
- How does onboarding look from the outside with marketing and advertising?
- What can user onboarding look like?
WordPress.org as onboarding
- The importance of visuals- screenshots and videos
- Breaking away from the boilerplate
- WordPress.org support as onboarding into larger support system/documentation
5 steps for thinking through the onboarding process
- Starting with the end goal in mind- what are we doing here?
- Learning to think like the people you’re trying to reach.
- Being guided by user feedback- ask questions and challenge what you think you already know.
- Testing and refining
- Listen, listen, listen! Customers, support team, reviews, social media, listen to everything you can find!
Featured on the Show:
241 episodes
Share
Manage episode 251136008 series 124195
Content provided by Jean Galea & Joe Galea, Jean Galea, and Joe Galea. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jean Galea & Joe Galea, Jean Galea, and Joe Galea or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Welcome to Episode 31 of Mastermind.fm! This week our resident masterminds Jean Galea and James Laws will tackle onboarding. We usually think about onboarding as bringing a new team member into the fold or something similar. Jean and James expand on the term and take a dive into onboarding as the gateway to getting folks engaged for the first time with your product, service, content, or whatever it is you’re up to. It’s a really interesting take, so don’t miss out! As always, shownotes are below but don’t miss the full conversation!
Updates
- James talks WordCamp Nashville
- Jean talks LoopConf in Fort Lauderdale & WordCamp Orlando
Onboarding
James was inspired by observations at WordCamp Nashville. Seeing users meet a product for the first time, use it, feel it, experience it for themselves, he realized they’re much more motivated to give something new a try. That’s the essence of onboarding- not just getting a new team member oriented or as pertains to a product, but a broader sense of the term that involves phases of a user’s experience.
How do you make sure people get to know about your product and get that initial experience? James and Jean cover:
What is onboarding?
- Just what is onboarding? How do we think about it?
- How does onboarding look from the outside with marketing and advertising?
- What can user onboarding look like?
WordPress.org as onboarding
- The importance of visuals- screenshots and videos
- Breaking away from the boilerplate
- WordPress.org support as onboarding into larger support system/documentation
5 steps for thinking through the onboarding process
- Starting with the end goal in mind- what are we doing here?
- Learning to think like the people you’re trying to reach.
- Being guided by user feedback- ask questions and challenge what you think you already know.
- Testing and refining
- Listen, listen, listen! Customers, support team, reviews, social media, listen to everything you can find!
Featured on the Show:
241 episodes
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Bitcoin groundbreakers share personal stories of how Bitcoin is changing lives for the better. Host Mauricio Di Bartolomeo, co-founder and CSO of Ledn, speaks with leading Bitcoin voices, entrepreneurs, and human rights advocates to hear their unique journey and practical real-world examples of how Bitcoin has made a positive impact in their lives. Brought to you by Ledn, a leading financial services company built for Bitcoin & digital assets. Ledn offers a suite of lending, saving and tradi ...
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
Where real startup founders pitch to real investors—for real money. Forget everything you think you know about the world of venture capital. Host Josh Muccio takes listeners behind closed-doors and into the room where deals are made. Part of the Vox Media Podcast Network.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Bloomberg Radio host Barry Ritholtz looks at the people and ideas that shape markets, investing and business.
…
continue reading
Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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…
continue reading
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…
continue reading
The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
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continue reading
Named 2023 Best Personal Finance podcast by Bankrate.com, The Stacking Benjamins Show has a light and friendly tone. Hosts Joe Saul-Sehy and OG aim to make financial literacy fun for all as they sit around the card table in Joe's Mom's half-finished basement and talk with experts about personal finance, saving, investing, and important money trends. As Fast Company once wrote, the Stacking Benjamins podcast "strikes a great balance of fun and functional." So join Joe and OG every Monday, Wed ...
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